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1.ECC-NetIn order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide…
2.VideosFind here our latest videos full of advice and information on your rights, and join us on our Youtube channel to access all our content!
3.StudiesThe ECC France is regularly publishing studies on consumer issues, in order to encourage consumer to profit from the European Single Market.
4.BrochuresThe brochures published by the European Consumer Centre France inform and advise you on your rights in Europe.
5.Court proceduresLawyer fees, proceeding at the court of appeal, court fees... Everything you have to know about Justice in Europe and France.
6.Car repairs abroad after a breakdownWhile on holiday driving around Europe, your car breaks down on the motorway. How should you react? What are the obligations of the mechanic if you have your car repaired on the spot?
7.Airlines: complaint formsIn the event of flight cancellation or baggage delay, airlines call upon their customers for contacting them through their online form. Here you will find direct links to most of the airlines' online…
8.Air travelCancellation, flight delay, loss of luggage or airline bankruptcy? You have rights!
9.Air passenger rightsIf you travel by plane in France or the EU, you have rights in the event of flight delays or cancellations. Find out more in just a few clicks using our interactive tool.
10.Guarantees and warrantiesFor any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or…
