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Travelling & Motor vehicles

Holidays can sometimes turn into a nightmare: delayed plane, lost luggage, holiday rentals on the edge of the motorway, hotel swimming pool closed, rented car not available... What to do then to be reimbursed or compensated?

Europe protects you in all your modes of transport and in your travels. Whether you travel by plane, train, boat, bus: you have rights and we explain them to you in this section. And if you prefer the car, we advise you on how to avoid the pitfalls of renting a car and find out all about the rules of driving in France, or if you decide to buy a car in the European Union.

Air travel

Cancellation, flight delay, loss of luggage or airline bankruptcy? You have rights!

Rail passenger rights

If you travel by train in France as in the EU, you have rights in case of train delay or cancellation.

Natural disasters, armed conflict and cancelled holidays: what are your rights?

What rights do you have if natural disasters or armed conflict affect your trip? Can you cancel or postpone your flight or train free of charge?

Travelling by ship or ferry

If you take a ship or if you come back by ship to a country of the EU with a European carrier, you have rights in case of cancellation or delay.

Travelling by bus or coach

If you travel by bus more than 250 km from or to the EU, Europe protects you in case of a delay of more than 2 hours.

Package holiday

A package holiday/package travel deal is the classic “flight and hotel” purchased through a travel agency, but not individually! Europe has taken into account the current modes of reservation of consumers and better protects you.

Motor vehicles

Are you renting, buying or driving a car in Europe? Follow our tips for safe driving and shopping in the EU.

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Accommodation in France

Do you wish to book accommodation? Follow our advice to choose between the different types of accommodation available in France.

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Brexit is now effective since January 1, 2021. What are the consequences of Brexit for British consumers shopping or traveling to the EU and especially France?

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Calls, SMS, Internet in Europe

Communicating in Europe costs the same as a national call. But is overcharging completely eliminated? Are calls from France to other countries also affected?

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Gastronomy in France

All you need to know about the gastronomy in France: the categorizations of restaurants, legal obligations and regulations of restaurants, the famous Michelin Guide...

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If you are injured or become ill during your holiday in France, there are several things to consider depending on whether it is an emergency or planned treatment, and whether you are an EU-citizen or not.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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