Guarantees after purchase
If a product you have bought from a trader in Europe breaks down, you are entitled to a legal guarantee. However, some sellers also offer other types of warranties, such as commercial or durability warranties. What are the differences? Is there a right to repair in France or in Europe?
Commercial warranties
Some retailers offer additional types of guarantee on top of the legal guarantee of conformity: commercial guarantees, durability guarantees, after-sales service guarantees, delivery guarantees, and so on. How can you choose the right one? Are these guarantees – some of which come at a cost – worth the price?
Spare parts and repairs
The EU has taken measures to create a right to repair your appliances, whereas France has long been a pioneer on the circular economy. Find out how you can repair your appliances in the different EU countries.
Legal guarantee of conformity
For any purchase in store or on the Internet from a professional trader, you benefit from a legal guarantee of conformity of at least two years. This guarantee allows you to ask the tarder to repair or exchange the defective good.
