Your rights when buying online
Clothing, concert tickets, jewellery, household appliances or electronics ... Buy in a few clicks, 24 hours a day, and be delivered directly to your home: on the Internet, it's possible!
But what to do if your order is not delivered, arrives damages or you don not like it? 14-day to withdraw in the European Union, recourse in case of non-delivery... In this section you will find useful information and practical advice on how to buy safely on the Internet.
How to check the trustworthiness of a website?
You should always know from whom you are buying online. Follow our tips to verify the trustworthiness of your online seller and to avoid falling for traps on the internet.
Delivery
While you buy on the Internet, you must be informed of the delivery date of your order. But what to do if your order is not delivered, arrives damges or you do not like it?
14 days to withdraw
You have purchased goods and services on the website of a seller based in a European country? If you are not happy with your order, you can change it within 14 days: what is called the right of withdrawal.
Guarantees and warranties
For any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or exchange the good.
Purchases and VAT
When you buy a product in Europe, you pay value added tax (VAT). But at what rate? Are the rules the same for purchases outside the EU?
Spare parts and repairs
How to encourage repair rather than exchange of defective products? This article presents the European provisions as well as the measures taken in France and in other EU countries.
Internet fraud and scams
Online fraud: beware of cheap ads, missed calls, and emails asking for your bank details!
Protection of your personal data
Online purchases, subscriptions to loyalty cards, responding to a sales offer or a survey… Are you sure that your data is always protected? All the information on the GDPR and the protection of your personal data in Europe in our FAQ.
Buying tickets
Every organiser of a large-scale sporting event (Olympic Games, World Cup, European Championship) designates one or several official ticket vendors. Beware of unauthorised sites that resell tickets, often for much higher prices than usual.
Cash payment limitations
Many consumers use cash. However there are limitations on cash payments within the EU and entering or leaving a country with cash may be subject to customs declarations. Check before you travel!
