Your rights when buying online
Clothing, concert tickets, jewellery, household appliances or electronics ... Buy in a few clicks, 24 hours a day, and be delivered directly to your home: on the Internet, it's possible!
But what to do if your order is not delivered, arrives damages or you don not like it? 14-day to withdraw in the European Union, recourse in case of non-delivery... In this section you will find useful information and practical advice on how to buy safely on the Internet.
Delivery
While you buy on the Internet, you must be informed of the delivery date of your order. But what to do if your order is not delivered, arrives damges or you do not like it?
14 days to withdraw
You have purchased goods and services on the website of a seller based in a European country? If you are not happy with your order, you can change it within 14 days: what is called the right of withdrawal.
Sales periods
Would you like to take advantage of the sales in the neighbouring country? Consult our map of Europe. Each EU country has its own regulations and sales period.
Guarantees and warranties
For any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or exchange the good.
End of geoblocking
You wanted to make a purchase on a Danish website but it is “reserved for Scandinavians”? The European Union showed its intent on putting a stop to all unjustified geo-blocking, which entered into force on December 3, 2018.
Paid subscriptions film, music
Have you ever found yourself in the situation where you wish to view a video on the Internet, but were denied because it’s not available in your country?
Internet fraud and scams
Online fraud: beware of cheap ads, missed calls, and emails asking for your bank details!
Buying tickets
Every organiser of a large-scale sporting event (Olympic Games, World Cup, European Championship) designates one or several official ticket vendors. Beware of unauthorised sites that resell tickets, often for much higher prices than usual.
Cash payment limitations
Many consumers use cash. However there are limitations on cash payments within the EU and entering or leaving a country with cash may be subject to customs declarations. Check before you travel!