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Your rights when buying online

Clothing, concert tickets, jewellery, household appliances or electronics ... Buy in a few clicks, 24 hours a day, and be delivered directly to your home: on the Internet, it's possible!

But what to do if your order is not delivered, arrives damages or you don not like it? 14-day to withdraw in the European Union, recourse in case of non-delivery...  In this section you will find useful information and practical advice on how to buy safely on the Internet.

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How to check the trustworthiness of a website?

You should always know from whom you are buying online. Follow our tips to verify the trustworthiness of your online seller and to avoid falling for traps on the internet.

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Delivery

While you buy on the Internet, you must be informed of the delivery date of your order. But what to do if your order is not delivered, arrives damges or you do not like it?

A woman makes an online purchase on her smartphone, and holds her credit card with her right hand to make the payment.

14 days to withdraw

You have purchased goods and services on the website of a seller based in a European country? If you are not happy with your order, you can change it within 14 days: what is called the right of withdrawal.

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Guarantees and warranties

For any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or exchange the good.

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Spare parts and repairs

Availability of spare parts in Europe and reparability index in France, more information on new rules on manufacturers since 2021.

E-Commerce et Dropshipping

Le Dropshipping, c’est la vente en ligne de produits dont le vendeur n'a aucun stock, les produits étant envoyés directement par le fabricant au consommateur. Bien que légale, cette pratique réserve souvent de mauvaises surprises.

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Internet fraud and scams

Online fraud: beware of cheap ads, missed calls, and emails asking for your bank details!

Close-up of a sale sign indicating "-50%" in a clothing shop.

Sales periods

Would you like to take advantage of the sales in the neighbouring country? Consult our map of Europe. Each EU country has its own regulations and sales period.

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End of geoblocking

You wanted to make a purchase on a Danish website but it is “reserved for Scandinavians”? The European Union showed its intent on putting a stop to all unjustified geo-blocking, which entered into force on December 3, 2018.

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Paid subscriptions film, music

Have you ever found yourself in the situation where you wish to view a video on the Internet, but were denied because it’s not available in your country?

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Purchase of tobacco and alcohol

If you wish to purchase and transport products from one country of the European Union to another, you are not limited in quantity if these products are for your personal use. However, there are limits for cross-border purchases of tobacco and…

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Buying tickets

Every organiser of a large-scale sporting event (Olympic Games, World Cup, European Championship) designates one or several official ticket vendors. Beware of unauthorised sites that resell tickets, often for much higher prices than usual.

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Cash payment limitations

Many consumers use cash. However there are limitations on cash payments within the EU and entering or leaving a country with cash may be subject to customs declarations. Check before you travel!