European Consumer Centre France: help and advice in Europe

The European Consumer Centre (ECC) France is your representative if you have a question on your rights in Europe or if you live in France and are struggling to find a solution with a trader established in another EU Member State, United Kingdom, Iceland or Norway.

Flight cancelled by your Irish airline? Undelivered order placed on a German site?  Car rental in Spain badly spent? Please contact us!

The ECC France belongs to the network ECC-Net, present in each EU country, Iceland, Norway and the United Kingdom and financed by the European Commission and the Member States. The ECC France is located at the Strasbourg/Kehl border, grouped together with the ECC Germany within the Franco-German association "European Consumer Centre". You want to know more about it? Go to our "About us" section.

Our consumer information and legal aid services are free of charge.

Our videos

End of extra costs on communications, 14 days to change your mind following an online purchase, protection of personal data, rights whatever the mode of transport... Watch our video which shows you what Europe has concretely brought to the daily life of European citizens. A positive vision of what works in Europe!