A question? A complaint in Europe?

Contact us by filling in our online form

Coronavirus

What rights for European travellers?

Online Shopping

What are the guarantees in case of a defective product?

A question? A complaint in Europe?
Coronavirus
Online Shopping

European Consumer Centre France: help and advice in Europe

The European Consumer Centre (ECC) France is your representative if you have a question on your rights in Europe or if you live in France and are struggling to find a solution with a trader established in another EU Member State, United Kingdom, Iceland or Norway.

Flight cancelled by your Irish airline? Undelivered order placed on a German site? Car rental in Spain badly spent? Please contact us!

The ECC France belongs to the network ECC-Net, present in each EU country, Iceland, Norway and the United Kingdom and financed by the European Commission and the Member States. The ECC France is located at the Strasbourg/Kehl border, grouped together with the ECC Germany within the Franco-German association "European Consumer Centre". You want to know more about it? Go to our "About us" section.

Our consumer information and legal aid services are free of charge.

Our videos

End of extra costs on communications, 14 days to change your mind following an online purchase, protection of personal data, rights whatever the mode of transport... Watch our video which shows you what Europe has concretely brought to the daily life of European citizens. A positive vision of what works in Europe!

Also to be discovered...

Airplane luggage: what to put or not?
Flight delay or cancellation: what are your rights?
Car rental in Europe: how to drive in all serenity?
Question on your rights in Europe? Contact the ECC Network !

This website uses cookies. Those have two functions: On the one hand they are providing basic functionality for this website. On the other hand they allow us to improve our content for you by saving and analyzing anonymized user data. You can redraw your consent to using these cookies at any time. Find more information regarding cookies on our Data Protection Declaration and regarding us on the Imprint.

Technically necessary

These cookies are needed for a smooth operation of our website.

Name	Purpose	Lifetime	Type	Provider
CookieConsent	Saves your consent to using cookies.	1 year	HTML	Website
fe_typo_user	Assigns your browser to a session on the server.	session	HTTP	Website

Marketing

With the help of these cookies we strive to improve our offer for our users. By means of anonymized data of website users we can optimize the user flow. This enables us to improve ads and website content.

Name	Purpose	Lifetime	Type	Provider
_pk_id	Used to store a few details about the user such as the unique visitor ID.	13 months	HTML	Matomo
_pk_ref	Used to store the attribution information, the referrer initially used to visit the website.	6 months	HTML	Matomo
_pk_ses	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_cvar	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_pk_hsr	Short lived cookie used to temporarily store data for the visit.	30 minutes	HTML	Matomo
_fbp	Stores the unique visitor ID.	28 days	HTML	facebook
facebookPixel	If JavaScript is not enabled, this pixel initiates a connection to facebook.	none	Pixel	facebook

Thank you!

Thank you for your Time!

Thank You For Your Feedback.

Was this post helpful?

Yes No Yes, But No, But

User's Quick Feedbacks

Yes

Yes, But

No, But