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Your rights during air travel

Has your flight been delayed or cancelled? Has the airline company damaged or lost your checked baggage? Thanks to the European Union, you have rights as an air passenger if your journey goes wrong.

Through an interactive tool, the European Consumer Centre France shows you how to assert your rights with an airline company, what to look out for when booking air travel, which rules apply for transporting luggage and how to react if the airline goes bankrupt.

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Travelling by plane

If you travel by plane in France or the EU, you have rights in the event of flight delays or cancellations. Find out more in just a few clicks using our interactive tool.

An aircraft seen from the front when stopped on the runway, prepared by the airport technicians.

Airline bankruptcy

Many airlines have gone bankrupt in recent years. How to react? How can air passengers get a refund of their tickets?

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.

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