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Your rights during air travel

Has your flight been delayed or cancelled? Your checked baggage has been damaged or lost? Thanks to the European Union, you have rights as an air passenger if your journey goes wrong.

The European Consumer Centre France explains how to assert your rights with an airline company, what to look out for when booking air travel, the rules for transporting luggage and how to react if the airline goes bankrupt.

[Translate to English:] Eine Person gibt ihre Kreditkartendaten für die Bezahlung in einem Online-Shop ein.

Advice for booking a flight

Hidden charges, taxes, unwanted insurance: several fare supplements can increase the ticket price purchased with an airline, an agency, or a reservation platform. Follow our advice to avoid unpleasant surprises.

View of the wing of an airplane in full flight with clouds in the background.

Air passenger rights

Flight delay or cancellation, overbooking, strike or bad weather conditions: you are entitled to reimbursement of your tickets or even compensation.

A woman verifies that her suitcase conforms to the boarding rules.

Airplane luggage

The transport of your luggage by plane is subject to restrictions. What to put in your check-in luggage? What to keep on board? What are the air passengers’ rights in case of loss, delay or damage to luggage?

Unused boarding bridge on the tarmac of an airport.

Airlines: complaint forms

In the event of flight cancellation or baggage delay, airlines call upon their customers for contacting them through their online form. Here you will find direct links to most of the airlines' online forms.

An aircraft seen from the front when stopped on the runway, prepared by the airport technicians.

Airline bankruptcy

Many airlines have gone bankrupt in recent years. How to react? How can air passengers get a refund of their tickets?