Shopping in Europe
Clothes, concert tickets, jewellery, household appliances or electronics… Buy with just a few clicks, 24 hours a day, and have your order delivered straight to your door: online, it’s possible!
But what should you do if your order is not delivered, arrives damaged or you are not satisfied with it?
14-day withdrawal period in the European Union, remedies in the event of non-delivery or purchases on a marketplace, advice on paying online or checking the seller’s reliability… In this section, you will find useful information and practical advice on how to shop safely in Europe.
Choosing a seller
Learn how to identify trustworthy sellers, evaluate reviews, and navigate influencer obligations to shop safely online.
Responsible online shopping
Our tips for identifying eco-friendly products, minimising the environmental impact of delivery, avoiding returns and recycling your products.
Prices and promotions
Black Friday, sales, flash sales, or just everyday shopping… How can you be sure you’re paying the right price?
Sending and receiving parcel
Do you want to send a parcel to another European country? Were you expecting to receive a parcel from a European seller but it never arrived? Here are our tips.
Fraud and scams
Online fraud: beware of cheap ads, missed calls, and emails asking for your bank details!
Regulated purchases
Here you will find the rules governing the purchase of certain items within the European Union, including certain sensitive products such as DNA tests.
