The European Consumer Centres Network (ECC-Net)

The European Consumer Centres Network (ECC-Net) was created by the European Commission in 2005. There is one European Consumer Centre in each member state of the European Union as well as in Norway and Iceland, that is 30 ECCs in total. They offer free assistance and advice to consumers.

The network definitely aims at more trust of the consumers in the internal market: Providing free information and assistance to consumers in cases of cross-border conflicts should create incentives to take advantage of the new opportunities offered by the European market. You can find the list of all European Consumer Centres in our overview.

Please click on your country for further information.

European Consumer Centre Austria

Mariahilfer Straße 81

1060 Vienna, Austria

Tel.: +43 (0) 1 58 87 781

Mail: info@europakonsument.at

Web: www.europakonsument.at/en

EUROPEAN CONSUMER CENTRE

EUROPEES CENTRUM VOOR DE CONSUMENT

CENTRE EUROPÉEN DES CONSOMMATEURS

Rue de Hollande 13

1060 Brussels, Belgium

Phone: +32 (0) 2 542 33 46

E-Mail: info@eccbelgium.be

Web: www.eccbelgium.be

European Consumer Centre Bulgaria

14 Bacho Kiro Str.

1000 Sofia, Bulgaria

Phone: +359 (0) 2 986 76 72

Mail: eccnet-bg@ec.europa.eu

Web: www.ecc.bg/en

European Consumer Centre Croatia

Ulica grada Vukovara 78

10000 Zagreb, Croatia

Phone: +385 (0) 1 61 09 744

Mail: ecc-croatia@mingo.hr

Web: www.ecc-croatia.hr

European Consumer Centre Cyprus / Ευρωπαϊκό Κέντρο Καταναλωτή Κύπρου

c/o Ministry of Energy, Commerce and Industry

2 Agapinoros, IRIS Tower

1421 Nicosia, Cyprus

Phone: +357 (0) 22 86 71 77

Mail:  ecccyprus@meci.gov.cy

Web: www.ecccyprus.gov.cy/en

European Consumer Centre Czech Republic / EVROPSKÉ SPOTŘEBITELSKÉ CENTRUM

Štěpánská 796/44
110 00 Prague 1

Phone: +420 (0) 296 366 155

Mail: eccnet-cz@ec.europa.eu

Web: www.evropskyspotrebitel.cz/en

EUROPEAN CONSUMER CENTRE DENMARK / FORBRUGER EUROPA

Carl Jacobsens Vej 35

2500 Valby, Denmark

Phone:  +45 (0) 41 71 50 00

Mail: info@forbrugereuropa.dk

Web: www.consumereurope.dk

EUROPEAN CONSUMER CENTRE ESTONIA / EUROOPA LIIDU TARBIJA NÕUSTAMISKESKUS

Endla 10A

Tallinn 10117, Estonia

Phone: +372 (0) 62 01 708

Mail: consumer@consumer.ee

Web: www.consumer.ee/en

EUROPEAN CONSUMER CENTRE FINLAND / EUROOPAN KULUTTAJAKESKUS

c/o Konkurrens- och konsumentverket

Fågelviksgränden 2

PB 5

00531 Helsingfors, Finland

Phone: +358 (0) 29 50 53 090

Mail: eccnet-fi@ec.europa.eu

Web: www.ecc.fi/en

EUROPEAN CONSUMER CENTRE GERMANY / EUROPÄISCHES VERBRAUCHERZENTRUM DEUTSCHLAND

Bahnhofsplatz 3

D-77694 Kehl

Tel +49/78 51 991 48 0

Fax +49/78 51 991 48 11

info@cec-zev.eu

www.evz.de

European Consumer Centre Greece / Ευρωπαϊκό Κέντρο Καταναλωτή

L. alexandras 144

11471 Athens, Greece

Phone: +30 (0) 21 06 46 08 62

Phone: +30 (0) 21 06 46 08 14

Mail: info@eccgreece.gr

Web: www.eccgreece.gr/en

European Consumer Centre Hungary / EUROPAI FOGYASZTOI KÖZPONT

INNOVACIOS ES TECHNOLOGIAI MINISZTERIUM

H-1027 Budapest
Csalogány utca 9-11

Mail: info@magyarefk.hu

Web: www.magyarefk.hu

European Consumer Centre Iceland

Guðrúnartún 1
105 Reykjavík
Iceland

Phone: +354 (0) 54 51 20 0

Mail: ecc@ecciceland.is

Web: www.eccisland.is/en

European Consumer Centre Ireland

MACRO Building

1 Green Street

Dublin 7

D07 X6NR, Ireland

Phone: +353 (0) 1 87 97 620

Mail: info@eccireland.ie

Web: www.eccireland.ie

EUROPEAN CONSUMER CENTRE ITALY / CENTRO EUROPEO CONSUMATORI

Via G.M. Lancisi n.25
00161 Roma

Phone: +39 (0) 6 44 23 80 90

Mail: info@ecc-netitalia.it

Web: www.ecc-netitalia.it

 

European Consumer Centre Italy (Bolzano office)

Brennerstraße 3 (2. Stock)
39100 Bolzano, Italy

Phone: +39 (0) 471 98 09 39

Mail: info@euroconsumatori.org

Web: www.euroconsumatori.org

European Consumer Centre Latvia

Brivibas iela 55 - 207

1010 Riga, Latvia

Phone: +371 (0) 67 38 86 25

Mail: info@ecclatvia.lv

Web: www.ecclatvia.lv

European Consumer Centre Lithuania / EUROPOS VARTOTOJŲ CENTRAS

Algirdo g. 31

03219 Vilnius, Lithuania

Phone: +370 (0) 5 26 50 368

Mail: info@ecc.lt

Web: www.ecc.lt

European Consumer Centre Luxembourg

271, route d’Arlon

L-1150 Luxembourg

Phone: +352 (0) 26 84 64 1

Mail: info@cecluxembourg.lu

Web: www.cecluxembourg.lu

European Consumer Centre Malta

Consumer House

No. 47A, South Str.

Valletta VLT 1101, Malta

Phone: +356 (0) 2 12 21 901

Mail: ecc.malta@mccaa.org.mt

Web: www.eccnetmalta.gov.mt

European Consumer Centre Netherlands

Postbus 487

3500 AL Utrecht, Netherlands

Phone: +31 (030) 23 26 40

Mail: info@eccnederland.nl

Web: www.eccnederland.nl

European Consumer Centre Norway / FORBRUKER EUROPA

Postbox 463 Sentrum

0105 Oslo, Norway

Phone: +47 (0) 23 400 508

Mail: post@forbrukereuropa.no

Web: www.forbrukereuropa.no

European Consumer Centre Poland

Centrum Konferencyjne UOKiK, p.1.5.

Plac Powstańców Warszawy 1

00-950 Warsaw, Poland

Phone: +48 (0) 22 55 60 600

Mail: ECCNET-PL@ec.europa.eu

Web: www.konsument.gov.pl

EUROPEAN CONSUMER CENTRE PORTUGAL / CENTRO EUROPEU DO CONSUMIDOR

Praça Duque de Saldanha, 31 - 1º

1069-013 Lisboa, Portugal

Phone: +351 (0) 21 356 47 50

Mail: euroconsumo@dg.consumidor.pt

Web: https://cec.consumidor.pt/

European Consumer Centre Romania / CENTRUL EUROPEAN AL CONSUMATORILOR ROMANIA

Bd. Aviatorilor 72, Sector 1

011865 Bucharest, Romania

Phone: +40 (0) 21 307 67 92

Mail: office@eccromania.ro

Web: www.eccromania.ro

European Consumer Centre Slovakia / EURÓPSKE SPOTREBITEL’SKÉ CENTRUM

Mlynské nivy 44/a

827 15 Bratislava, Slovakia

Phone: +421 (0) 905 528 477

Mail: eccnet-sk@ec.europa.eu

Web: www.esc-sr.sk

European Consumer Centre Slovenia / EVROPSKI POTROŠNIŠKI CENTER

Kotnikova 5

1000 Ljubljana, Slovenia

Phone: +386 (0) 1 400 37 29

Mail: epc.mgrt@gov.si

Web: www.epc.si

European Consumer Centre Spain / CENTRO EUROPEO DEL CONSUMIDOR

Calle Príncipe de Vergara 54

28006 Madrid, Spain

Phone: +34 (0) 91 822 45 55

Mail: cec@mscbs.es

Web: www.cec-msssi.es

European Consumer Centre Sweden

Tage Erlandergatan 8A

651 02 Karlstad, Sweden

Phone: +46 (0) 54 19 41 50

Mail: info@konsumenteuropa.se

Web: www.konsumenteuropa.se

European Consumer Centre United Kingdom

1 Sylvan Court, Sylvan Way, Basildon

Essex SS15 6TH, United Kingdom

Phone: +44 (0) 1 26 88 86 69 0

Mail: eccnet-uk@ec.europa.eu

Web: www.ukecc.net