Guarantees and withdrawal
If you’re not satisfied with your purchase from a European website, you have a right of withdrawal, meaning you have 14 days to change your mind. However, if the item arrives damaged or is faulty, you can invoke the legal guarantee of conformity. Your seller may also have offered you other types of warranties. But how do you enforce them?
Commercial warranties
Some retailers offer additional types of guarantee on top of the legal guarantee of conformity: commercial guarantees, durability guarantees, after-sales service guarantees, delivery guarantees, and so on. How can you choose the right one? Are these guarantees – some of which come at a cost – worth the price?
Right of withdrawal
You have purchased goods and services on the website of a seller based in a European country? If you are not happy with your order, you can return it within 14 days: this is the right of withdrawal.
Protection of your personal data
Online purchases, subscriptions to loyalty cards, responding to a sales offer or a survey… Are you sure that your data is always protected? All the information on the GDPR and the protection of your personal data in Europe in our Q&A.
Spare parts and repairs
The EU has taken measures to create a right to repair your appliances, whereas France has long been a pioneer on the circular economy. Find out how you can repair your appliances in the different EU countries.
Legal guarantee of conformity
For any purchase in store or on the Internet from a professional trader, you benefit from a legal guarantee of conformity of at least two years. This guarantee allows you to ask the tarder to repair or exchange the defective good.
