How to book accommodation for the 2024 Olympic Games

For your stay in France, you have the option of booking:

• a hotel room,
• a furnished room or flat,
• a campsite pitch, a mobile home or a bungalow,
• a guest room in a bed and breakfast (B&B),
• a bed or room in a youth hostel…

To find accommodation, you can contact the Tourist Office of Paris or of the other cities hosting this events, use a holiday rental agency or check out accommodation rental websites.

If you choose to book through an online platform or ad sites, be aware that they are only intermediaries between you and the landlord or hotelier and cannot in principle be held responsible for any problems with the accommodation. Be particularly careful: the flat presented on the site may not be the one you dreamed of.

Before booking an apartment, room or bungalow for your stay in France, make sure that you have the following information:

• the address, surface area, number of main rooms and other features of the accommodation (e.g. it is on a high floor with no elevator),
• whether it contains a bathroom/WC,
• its condition and state of maintenance,
• the amenities provided (e.g. fridge, oven, TV, bed sheets),
• the rental price,
• whether the price includes e.g. breakfast, cleaning/housekeeping, bed linen,
• whether or not pets are allowed.

Also check if the accommodation has a label (gîte de france...).

If you rent a furnished tourist accommodation (from an individual or an agency), a detailed description must be provided to you before the rental starts.

No, the hotel star rating system varies from country to country. A three-star hotel in France may not meet the same criteria as a three-star hotel in Italy, Spain, Germany, etc.

In France, hotels can choose to be rated based on the criteria established by Atout France, the country’s tourism development agency. In this case, the number of stars is determined by the four categories below:

• The standard of amenities/facilities
• The quality of customer service
• Best environmental practices
• Best practices for catering for guests with disabilities

To check the rating of your accommodation, visit the Atout France website (in French only).

Be sure that you do not confuse the rating of an accommodation with the stars given by other travelers in their online reviews.

The deposit (dépôt de garantie but also often called caution in French) is an amount of money that the owner of a rental property may ask you to pay before the rental starts to cover any damage that may occur during your stay.

While the owner can cash the deposit, it must be returnedto you after your departure if no damages or need for repairs were reported at the time of the departure inspection of the rental property (état de lieux de sortie).

It is important to note that if repairs are required based on the information contained in the arrival inspection report (état de lieux d’entrée), and if their amount is greater than the deposit, you will have to pay the difference. Always ask for proof of the repairs made (such as an invoice from craftsperson).

If you choose to rent an apartment in Paris or elsewhere in France, the rental property owner may require that you provide proof of insurance. In France, the most typical policy is comprehensive home insurance (assurance multirisque habitation), which covers you in the event of fire, explosion or water damage. Any other damage you may cause (broken furniture, damaged or lost objects) is generally at your expense.

Contact your home insurance provider, for instance, to check if your policy can be extended to cover a holiday rental. Additionally, look into any coverage that may be offered through your bank card if you are using this form of payment for your accommodation.

You may be asked to pay a "<strong>tourist tax</strong>" on site.  All touristic, coastal and mountain towns can indeed impose this tax on tourist accommodation. The amount to be paid by tourists can be adapted each year by the cities, before the 1st of July.

Are subject to this tax :

• palaces
• tourist hotels
• tourist residences
• holiday villages
• guest houses
• outdoor accommodation (camping, caravan sites, etc.)
• camping-car and tourist parking areas
• marinas.

The amount to be paid depends on the category of the establishment and is charged per person and per night.

Some people may be exempt from paying this tax:

• minors (under the age of 18)
• beneficiaries of emergency accommodation or temporary (re)housing
• holders of a seasonal employment contract in the town concerned

Be careful, since the 1st of January 2023, an additional tax of 34% is added to the tourist tax indicated in the Alpes-Maritimes, Bouches-du-Rhône and Var departments.

The price displayed is inclusive of tax. It includes applicable taxes and all booking-related service fees. Any applicable taxes to be paid by the consumer that are not included in the price should be displayed near it.

Yes.

If you are travelling with a pet, you should ask before booking as not all hoteliers accept pets. Ask the question at the time of booking. Please note! A supplement may be required.

If the booking is made on a booking platform, a small icon (?) is usually visible indicating whether or not pets are allowed in this establishment.

If the hotel room or rental property does not match the advertised description (e.g. it has a view of a construction site instead of the Eiffel Tower or smells unpleasant), or if it does not contain the amenities stated in the rental contract, take photos of the discrepancies.

Then, get in touch with the owner in order to find an amicable solution. For instance, ask the owner to repair the appliance that is broken or to clean the rental property. If you booked your accommodation through an online platform, feel free to contact them and ask them to help you navigate the problem and reportthe condition of the accommodation.

If no solution can be found, ask the owner if anotherrentalproperty is available for you to stay in under the same rental agreement. If this is impossible, ask for a price reduction, a voucher for a future stay or any other solution that would be satisfactory to you.

If you are a non-French national, yes.

All foreign guests (over the age of 15, as children under 15 can be listed on the accompanying adult’s form) who are staying in a hotel, furnished accommodation, B&B, campsite, etc., must complete and sign the police information form upon their arrival. This form may be requested by the police and gendarmerie in the event of civil disorder or legal investigations/inquiries. The form must be retained by the hotel or lessor for six months. If you refuse to complete or sign the police information form, the hotel operator or lessor is entitled to refuse you entry to the property.

No.

First, it is important to know that you have no right of withdrawal when you book accommodation online. This means that you do not have a period of 14 days after the confirmation of your booking to change your mind.

If you cancel your booking, you will be subject to the terms of cancellation set by the hotel or in the rental agreement.

If your booking is non-refundable, even if your cancellation is due to circumstances beyond your control (such as an illness or the death of a loved one), you will not be automatically refunded. It is up to you to negotiate with the hotel r the rental property owner in order to obtain a refund or the postponement of your stay.

• First, contact the hotel operator or the rental property owner in writing. You may also contact the intermediary through which you found the accommodation (e.g. online booking platform, tourist office). Retain proof of your correspondence.
• If this effort proves unsuccessful, proceed as follows:

- If you live in France, you can receive assistance from a consumers’ association, whose contact information is available on the DGCCRF’s website. You can also report your problem with the hotel operator or the rental property owner on the SignalConso  platform.

- If you live in another EU Member State, Iceland or Norway, the European Consumer Centre for your country can assist you. Visit the ECC Network website for its contact information.

- If you live in a non-EU country, contact the embassy or consulate of your country in France or report your dispute on the websiteeconsumer.gov, via the complaint form or contact the members of consumersinternational.org.