Camping in France: all you need to know

Would you like to book a campsite? There are a number of things you need to pay attention to before, during and after signing the contract.

The camping pitch is an arranged plot of land for camping and RV parks, hosting tents, caravans, mobile homes, and camping cars.

There are currently 2 categories of registered campsites in France:

• Tourism: a campsite has the label “leisure” if it rents more than 50% of the pitches for a night, a week or any short term stay.
• Leisure: a campsite has the label “tourism” if it rents more than 50% of the pitches for long term stays (over a month) without the customer taking up residence in the accommodation.

All categories must provide showers, toilets and washing areas. But there are considerable differences between the various campsites.

A star-rating system for campsites

To compare facilities and prices, you can rely on the star-rating system of the French campsites.

The conditions governing the classification of French campsites are very strict. For hygienic and environmental reasons, all campsites operators must notify to the town hall or the prefecture. They then receive a classification according to a star-rating system, from one to five stars. Criteria such as total surface of the campsite, amenities, pitch size, pitch number, and number of toilet facilities, belong to the rating-system. Prices also generally reflect the number of stars of the campsite, but can vary from one season to another.

Each category refers to a specific camping experience:

• One-star campsites: small campsites, individual shower cubicles with possibly cold water, dish-washing sinks, pitch over 70m². Prices start from 8€ per night for a pitch.
• Two-star campsites: a reception during the day, individual shower cubicles with hot water, individual washbasins, amenities for small electrical equipment, pitch over 70m².
• Three-star campsites: warden attendance 24/7, a reception in two foreign languages including English, tiled floors in washing areas, equipped children’s play areas, a wider range of services (Internet access, beverage dispenser…), pitch over 80m². Prices go from 32€ to 40€ per night for four people.
• Four-star campsites: private washing cubicles with hot water, dish-washing and clothes-washing sinks with hot water, pitches over 80m², tarred roads within the site, food stores on campsite or close by. Prices can go from 20€ to 50€ per night for four people.
• Five-star campsites: a reception in 3 languages including English, compulsory swimming pool, Internet access, optional services (spa, massage, tennis…), pitch over 80m².

The campground operator must include in the written contract the following information:

• Administrative information about the campsite (name, address, website, ranking …);
• Description of the accommodation (type, size, maximum capacity of people, disabled accessibility…);
• Geographical location of the campsite and its environment;
• Common facilities on the campsite (washing machine, swimming pool…);
• Price of the rental for the contracting period;
• Price of additional services or extras not included in the rental price (water, electricity, sheet rental, accessories for children, extra fees for cars…);
• You may have to pay a tourist tax in addition to the rental price, depending on the municipality where the campsite is located.
• Rental conditions (booking fees, cancellation insurance and its cost…) and the various restrictions (no smoking…);
• An information note if you rent a camping pitch for a year to install a mobile home (you must attest you have read the note before signing the lease).

• Pay attention to eventual unfair terms in camping contracts, for example terms aiming at:
• Enabling the trader to unilaterally alter the original terms of the contract;
• Allowing the trader not to execute as per the contract the refund of the sums paid by the consumer, by excluding any form of compensation;
• Exempting the trader from any liability if he failed to fulfil his obligation to deliver the premises and facilities in accordance with the description as well as in a good maintenance and operating condition;
• Enabling the trader to do non-urgent maintenance or repair work during the duration of the lease;
• Excluding, in case of urgent repairs, any right for the consumer to obtain compensation for the disturbance allegedly suffered;
• Setting too short deadlines for claims that the consumer might make after the contract expires;
• Planning an allocation of territorial jurisdiction or imposing on the consumer clauses requiring him, in case of dispute, to plead before a court far from his home.

The campground operator will most likely ask you to pay a deposit and or an advance payment when you book your campground or sign the contract. If you cancel your reservation, the operator can deny you the refund of amounts already paid. It depends on the deposit you have paid.

There are 3 types of deposits in France:

• “Acompte”: this is the most common form of deposit in France. Be careful, there is no possibility of withdrawal! The payment of the deposit implies that the agreement is final. The consumer may have to pay the full price. Think twice before agreeing to go for this kind of deposit.
• “Arrhes”: this deposit allows the consumer to withdraw from the contract, which means he/she won’t have to pay the full price. However, the consumer loses the paid amount if he cancels the reservation. You can always try to negotiate for a partial refund but there’s no certainty you will get it. If the trader cancels your contract, then he must pay double the deposit back to the consumer.
• “Avance”: this is a down payment that imposes no obligations on the parties, and only aims at paying for the booking of the rental. If the consumer cancels, he/she is entitled to the refund of the amounts already paid.

Each campsite has its own rules of procedure, which they set accordingly to a standard form decided by the French Ministry of Tourism. The campsite must display the rules of procedure at the entrance of the campsite and in the reception area, as well as hand them to any customer requesting it.

The entrance of the campsite should also display its prices, accommodation facilities, the origin and quality of the water, its classification category, and the need for a security deposit.

Animals on campsite

Bringing animals inside the campsite is not always possible. It depends on the goodwill of the campsite operator, who is free to accept or reject all animals or only certain species. The operator should mention his animal policy in his rules of procedure. A campsite can accept animals all year round or only during the low season. Regarding domestic animals and especially dogs, some campsites do not accept them during the high season, for hygienic reasons or to prevent hypothetical damage. Others address the problem by displaying extremely high fees for animals to deter people from bringing them. Some campsites require an anti-rabies vaccination certificate or a European passport issued by the veterinarian. You usually have to keep your pets on a leash inside the campsite.

Some campsite operators demand civil liability insurance for the damage caused. Representatives of the French Forestry Commission can also require it.

To prove you have insurance, you will have to show a membership card to a camping federation or to an affiliated club. Read carefully the terms of your membership contract to make sure your card is also valid in France. You can also show your civil liability insurance certificate. Check with your insurer that your private civil liability insurance doesn’t rule out the camping activity, fire or explosion damage outside your house, or the country where you’re going camping – in this case, France.

For suffered damage , check if your multi-risk home insurance covers damage caused abroad to your camping equipment and personal belongings. Make sure that your out-of-home furniture warranty is also valid for camping. Some camping and leisure insurances include both the civil liability warranty and the camping equipment damage.

When you arrive at the campsite or during your stay, you might encounter an issue of non-compliance of the accommodation: the environment of the campsite, the pitch size, or the facilities and amenities mentioned on advertising and contractual documents might not correspond to the reality.

In that case, and if you can’t reach an agreement with the campsite operator during your stay, you’ll need to provide evidence of the non-compliance to file a complaint when you get back home.

Therefore, consider keeping the advertisement, the pre-contractual documents and all the emails exchanged, taking pictures and videos, asking the neighbours to testify, and getting a bailiff (which implies legal fees) that will attest the non-compliance. Do not hesitate to contact the ECC of your residence country for advice and assistance.