31.Questions & ComplaintsPlease use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country.
32.Airlines: complaint formsIn the event of flight cancellation or baggage delay, airlines call upon their customers for contacting them through their online form. Here you will find direct links to most of the airlines' online…
33.Guarantees and warrantiesFor any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or…
34.Right to repair in EuropeThe EU has taken measures to create a right to repair your appliances, whereas France has long been a pioneer on the circular economy.
35.Repair, Reuse, RecycleBroken appliances, worn-out clothes... What to do with all these products you no longer need? Instead of sorting them out and throwing them away, here are some alternative solutions to give your…
36.Green PackagingFind here all the information on eco-responsible packaging and the best practices of our European neighbours to reuse your cartons.
37.Think before you click !Do you really need this product? Are you familiar with the product's characteristics and size? To avoid over-consumption, ask yourself the right questions before clicking.
38.How to find eco-friendly products online ?From solidarity search engines to ecolabels without falling into the trap of greenwashing, here are our tips for finding an eco-responsible product on the Internet.
39.What is an eco-friendly product ?Sustainable consumption means choosing products responsibly, with the environment in mind. Discover in this article the criteria that can help you make your choice.
40.Purchases and VATWhen you buy a product in Europe, you pay value added tax (VAT). But at what rate? Are the rules the same for purchases outside the EU?
