Buying tickets

Every organiser of a large-scale sporting event (Olympic Games, World Cup, European Championship) designates one or several official ticket vendors. Beware of unauthorised sites that resell tickets, often for much higher prices than usual.

Why should you buy tickets from official sellers?

  1. To have valid tickets,
  2. To avoid being denied entry to the stadium,
  3. To receive your tickets in time,
  4. To pay a fair price for the tickets,
  5. To be sure you receive the tickets you ordered.

Practical advice

  • Ask the official organiser of the event which sellers are authorised to sell tickets.
  • Compare prices.
  • Print and save all the documents that confirm your order, as you may need them as proof later. If you cannot print, take screenshots.
  • Read online forums - they can give you an idea of which sites to use.
  • Watch out! Logos and official branding can be faked.

Euro 2020 has only one official vendor : the UEFA!

The Euro 2020 will take place from 12 June to 12 July 2020. To celebrate its 60th anniversary, the European Football Championship will not take place in just one country, but in 12 European cities.

Buy your tickets from the UEFA

Only tickets purchased from the UEFA website will grant you access to the stadiums. Tickets are intended for the personal use of the purchaser, and reselling tickets without the UEFA’s authorisation is forbidden. For more information, see the UEFA’s FAQ page.

The European Consumer Centre France regularly receives complaints against ticket resale sites, particularly in Spain, Switzerland and the USA, for undelivered or invalid tickets, prices that are higher than the value indicated on the ticket, or denied entry due to the presence of

another person’s name on the ticket. We strongly advise you to purchase tickets for the Euro 2020 from the UEFA.

What should I do if the tickets I bought from another site are not delivered or not accepted?

  • Ask to cancel the order and receive a reimbursement from the seller. You may need to contact your bank and request a chargeback procedure.
  • If you receive counterfeit tickets, report them to the police (see our article on counterfeits).
  • If the seller is located in another EU member state, Iceland or Norway and does not reimburse you, contact the ECC France.

Update: UEFA 2020 had to be postponed for a year due to the COVID19 pandemic.

Reselling tickets is forbidden in France

Article 313-6-2 of the French Criminal Code states that it is forbidden to resell tickets for sporting, cultural or commercial events without the authorisation of the organiser. Ticket resale is punishable by a fine of 15 000€ (30 000€ for repeated offenses).

Do not buy tickets from unauthorized sites.

Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Innovation Council and Small and Medium-sized Enterprises Executive Agency (EISMEA). Neither the European Union nor the granting authority can be held responsible for them.