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What rights do I have when buying online? How do I recognize a reputable online shop? What rights do I have in the event of flight delays or lost luggage?

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Do you have problems with a trader from another EU country, Norway or Iceland? Our legal advisors can help you to find a quick and amicable settlement! Our services are free of charge. 

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Court procedures

Lawyer fees, proceeding at the court of appeal, court fees... Everything you have to know about Justice in Europe and France.

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How to file a police complaint?

The French national police and gendarmerie have launched a joint website to facilitate access to procedures.

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