Privacy Policy

Privacy Statement

The Zentrum für Europäischen Verbraucherschutz e.V. (Centre for European Consumer Protection in Europe- ZEV) takes the protection of your data seriously. Our non-profit organisation aims at raising awareness of and to promote consumers’ rights in Europe. Your data are exclusively collected, stored and used to respond to your inquiries and complaints and to defend your interests.

You will find information here on how we handle your data.

The responsible body for the collection and use of your data is the Zentrum für Europäischen Verbraucherschutz e.V.: Bahnhofsplatz 3, 77694 Kehl, Deutschland, Tel.: +49 7851 991 48 0; Fax: +49 7851 991 48 11. You can also contact our data protection representatives at:

It  hosts:

- the European Consumer Centre Germany

- the European Consumer Centre France

- the ‘Online Schlichter’ an alternative dispute resolution body for online trading

- the eCommerce Contact Point Germany

The Centre for Consumer Protection in Europe collects and uses your data in accordance with Germany’s Federal Data Protection Act and Telemedia Act.

According to Germany’s Federal Data Protection Act and Telemedia Act all information that relate to your person are subject to special protection. These can be: your phone number, e-mail address, home address, information on the case and attached documents (= your personal data).

When you ask us for advice or submit a complaint against a company, we save your personal data in our data processing system. In the latter case these data will be used to contact the company. This also applies when your inquiry or complaint is forwarded to us from another organisation (for example from a European Consumer Centre based in another country).

Only ZEV employees entrusted with your case are granted access to them (see Responsible body.). In addition, access to data is protected by passwords and our system uses encrypted connections in order to prevent access to your data from the outside.

We grant our provider of the data processing system a very limited access to personal data to minimise risks. Its access right is limited to technical issues, for example the maintenance of our system and the compilation of anonymous statistics.

In the interest of the involved parties we save your personal data three years after the conclusion of the inquiry or complaint procedure.

If your complaint is directed against a company based in another EU-country, we will forward your data to the European Consumer Centre of this country (List with all European Consumer Centres).

To this end, your data will also be saved in a data processing system of the European Commission.

We will also save and use your data if the European Consumer Centre of another country forwards your complaint against a company based in Germany or in France. We will then transfer your data to our data processing system and contact the company.

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You can order our newsletter on our website by providing us with your e-mail address. You will then receive a confirmation e-mail. You will start receiving our newsletter upon confirmation. You can unsubscribe at any time by clicking on the link present on each newsletter. We will then delete your e-mail address from our newsletter list.

We will inform you about your collected data at your request. You can revoke a consent you previously made at any time. You can also demand that your personal data be erased at any moment. Should the need arise, please refer to our data protection representatives: