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1.Home 
European Consumer Centre France: help and advice in Europe The European Consumer Centre (ECC) France is your representative if you have a question on your rights in Europe or if you live in France 
2.Travelling & Motor Vehicles 
Travelling & Motor vehicles Holidays can sometimes turn into a nightmare: delayed plane, lost luggage, holiday rentals on the edge of the motorway, hotel swimming pool closed, rented car not 
3.Questions & Complaints 
Please use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country. 
4.About us 
Address: European Consumer Centre France / Centre Européen des Consommateurs France Bahnhofsplatz 3 77694 Kehl / Germany Fax: +49 (0) 7851 / 991 48 11 Our opening hours Monday and Friday: 
5.Guarantees and warranties 
For any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or 
6.Media 
Communication tools Logo of the European Consumer Centre in different formats Media enquiry If you wish to know more about ECC France, the work we do, results we have achieved, or want us to 
7.Contact us 
Contact us Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, UK, Iceland or Norway and you are unable to 
8.Legal Notice 
Legal notice Zentrum für Europäischen Verbraucherschutz e. V. Bahnhofsplatz 3 77694 Kehl Fax: +49 (0) 7851 / 991 48 11 E-Mail: info@cec-zev.eu Website: www.cec-zev.eu Executive director  
9.Information request confirmation 
We've received your question! We received your message! Thank you for your trust in the European Consumer Centre (ECC) France. It is our pleasure to help you! You will receive a confirmation by 
10.ECC-Net 
In order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide 
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