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European Consumer Centre France: help and advice in Europe The European Consumer Centre (ECC) France is your representative if you have a question on your rights in Europe or if you live in France

2.Travelling & Motor Vehicles

Travelling & Motor vehicles Holidays can sometimes turn into a nightmare: delayed plane, lost luggage, holiday rentals on the edge of the motorway, hotel swimming pool closed, rented car not

3.Questions & Complaints

Please use our form to contact us if you have a question about everyday consumer life in Europe or if you would like to file a complaint against a company from another EU country.

4.About us

Address: European Consumer Centre France / Centre Européen des Consommateurs France Bahnhofsplatz 3 77694 Kehl / Germany Fax: +49 (0) 7851 / 991 48 11 Our opening hours Monday and Friday:

5.Guarantees and warranties

For any purchase in store or on the Internet from a professional seller, you benefit from a legal guarantee of conformity of at least two years which allows you to ask the seller to repair or

6.Media

Media enquiry If you wish to know more about ECC France, the work we do, results we have achieved, or want us to comment on a relevant consumer issue, please contact us. We can help you best if your

7.Contact us

Contact us Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, UK, Iceland or Norway and you are unable to

8.Legal Notice

Legal notice Zentrum für Europäischen Verbraucherschutz e. V. Bahnhofsplatz 3 77694 Kehl Fax: +49 (0) 7851 / 991 48 11 E-Mail: info@cec-zev.eu Website: www.cec-zev.eu Executive

9.Information request confirmation

We've received your question! We received your message! Thank you for your trust in the European Consumer Centre (ECC) France. It is our pleasure to help you! You will receive a confirmation by

10.ECC-Net

In order to ensure that consumers in Europe are not left alone and that their confidence in the internal market is strengthened, the European Commission launched a network in 2005 to provide

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