Means of transport
Whatever your mode of transport, you are protected in Europe if your flight, train, ferry or bus is cancelled or delayed.
If you decide to hire a car in another EU country, be careful and pay close attention to the terms of the contract.
Problem with an airline: complaint forms
In the event of flight cancellation or baggage delay, airlines call upon their customers for contacting them through their online form. Here you will find direct links to most of the airlines' online forms.
Renting a car
All the information you need to know about renting a car in Europe: Online reservation, rental contract, handover protocol, accident, fines etc.
Travelling by bus or coach
If you travel by bus more than 250 km from or to the EU, Europe protects you in case of the bus is delayed for more than 2 hours.
Rail passenger rights
If you travel by train in France as in the EU, you have rights in case of train delay or cancellation. Find out all you need to know about train travels in a few clicks thanks to our interactive tool.
Your rights during air travel
If you travel by plane in France or the EU, you have rights in the event of flight delays or cancellations. Find out more in just a few clicks using our interactive tool.
