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51.Airplane luggage 
The transport of your luggage by plane is subject to restrictions. What to put in your check-in luggage? What to keep on board? What are the air passengers’ rights in case of loss, delay or damage to… 
52.Air travel 
Cancellation, flight delay, loss of luggage or airline bankruptcy? You have rights! 
53.Buying tickets 
Every organiser of a large-scale sporting event (Olympic Games, World Cup, European Championship) designates one or several official ticket vendors. Beware of unauthorised sites that resell tickets,… 
54.Chambres d'hôtes 
Would you like to book a private room for your holidays in France? You have heard of "chambres d'hôtes" (Bed and Breakfast) but are wondering about the rules and legal obligations? 
55.Airlines: complaint forms 
In the event of flight cancellation or baggage delay, airlines call upon their customers for contacting them through their online form. Here you will find direct links to most of the airlines' online… 
56.Airline bankruptcy 
Many airlines have gone bankrupt in recent years. How to react? How can air passengers get a refund of their tickets? 
57.Contact us 
Contact us Cancelled flight, undelivered goods, faulty products… If you encounter an issue with a trader based in another country of the European Union, UK, Iceland or Norway and you are unable to… 
58.About us 
Address: European Consumer Centre France / Centre Européen des Consommateurs France Bahnhofsplatz 3 77694 Kehl / Germany Fax: +49 (0) 7851 / 991 48 11 Our opening hours Monday and Friday:… 
59.Media 
Media enquiry If you wish to know more about ECC France, the work we do, results we have achieved, or want us to comment on a relevant consumer issue, please contact us. We can help you best if your… 
60.Timeshare 
Are you planning on signing a French timeshare? Beware timesharing in France is different than in the other EU states. Find out why. 
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