Studies & reports
The ECC France is regularly publishing reports and studies on consumer issues, in order to encourage consumer to profit from the European Single Market, but also to raise the awareness of problems they occur when shopping abroad.
Furthermore, the ECC France is working together with other European Consumer Centres in order to analyse consumer issues in Europe, based on the complaints we handle in the national centres. Every year, we collaborate to analyse the state of play for the most popular or problematic consumer topics and publish our findings in consumer reports. Here you find some reports.
Alternative Dispute Resolution in the Air Passenger Rights sectorThe ECC-Net, rich with 10 years of experience in cross-border consumer issues, has decided to evaluate the current state of possibilities for ADR in the APR sector. As a general remark, the ADR landscape variesconsiderably from one country to another and has not yet reached its full potential, especially in the APR sector.This study highlights the ADR entities available in the APR sector all over the European Union, Iceland and Norway, compares practices and provides suggestions to improve the system and to better coordinate ADR with other stakeholders: National Enforcement Bodies (NEB), ECC-Net, Europeaninstitutions, airlines and business from the travel sector and, of course, consumers. Report
The impact of counterfeiting on online consumer rights in EuropeThe risks of buying counterfeits on the Internet, and tips from the ECC-Net for consumers in Europe who want to avoid unpleasant surprises due to these products.
Are commercial warranties worth your money?Do they add to the legal protection in place in the EU, Iceland and Norway? The ECC-Net carried out 342 checks in 25 countries, screened 104 websites, contacted 127 shops and surveyed 543 consumers online. The results show that not all commercial warranty offers go beyond the legal guarantee and that they contain numerous exclusions. To help consumers understand their legal rights and decide whether or not to purchase commercial warranties, the report is accompanied by country fact sheets and check lists of possible advantages.
E-CommerceThis report from the European Consumer Centres about e-commerce is divided into two parts. Part 1 is aimed at guiding businesses in consumer legislation in relation to cross-border e-commerce and to increase the cooperation between ECC-Net and business organisations. In part 2, our aim is to guide consumers in relation to consumer rights in cross-border e-commerce and increase consumer confidence in the European Internal Market.
Cross-border car purchases: What to look out for when you're bargain huntingLooking for the real gem, competitive/attractive prices or just a wider choice, many EU consumers decide to go car bargain hunting in another EU Member State. What at first sight seems a simple transaction may quickly turn into an obstacle course: which documents are needed? Where to pay VAT? Is the car covered by a guarantee? Do I need insurance or transit plates for the way back? Is the foreign vehicle inspection recognized in my country? What to do in case of a complaint against the foreign seller or difficulties with the registration procedure? To answer all these and more questions and to facilitate the cross-border car purchase the ECC-Net provide you with an extensive report about cross-border car purchase and registration in the EU and Norway. More information and practical advice before, during and after the purchase in following documents:
- Fact sheets for both country of purchase and country of registration regrouping in one place the main information consumers need;
- General practical recommendations for consumers;
- A video giving one example of a cross-border car purchase;
- An extensive report about cross-border car purchase and registration in the EU and Norway, and its summary;
- And a press release.
TimeshareTimeshares, holiday clubs, leisure credits, bonus weeks and vouchers are just some of the offers you might have seen when planning your holidays or at nice and sunny resorts. The ins and outs of these long term holiday engagements can be hard to understand and lead you to take decisions that will be difficult to change. A new report and tips for consumers from the European Consumer Centres Network (ECC-Net) can help you find your way through the timeshare maze.
What does the market for cross-border insurance products look like for consumers in the year 2014?The European Consumer Centre Germany has taken a closer look at the current state of the European Single Insurance Market. The aim of the present study is to provide comprehensive research and analysis of the current range of cross-border insurance products (travel cancellation insurance, compulsory motor car liability insurance, personal liability insurance, personal accident insurance, building insurance and life insurance) on offer in four different member states (Germany, Austria, France and Great Britain) and to provide information to the consumer. For the purpose of this study it was of particular interest to know if a German consumer interested in concluding an insurance contract in another member state can do so via the Internet.
ECC-Net Air Passenger Rights Report: Do consumers get the compensation they are entitled to and at what costs?The number of people who are travelling is growing every year and this is why air passenger rights are seen as one of the most important consumer rights. But it remains still difficult for consumers to receive compensation in case of delayed and cancelled flights. A new report from the European Consumer Centres (ECC-Net) examines the main problems currently faced by air travelers and their sources.
- You will find here the full report of the ECC-Net and the press release.
- The ECC-net also developped different checklists to help consumers. Do you know your rights: when you flight has been cancelled or delayed? Or as a passenger with disabilities as reduced mobility? If you are using a private claim company?
- The ECC-Net also developped an infographic about private claim companies and how they inform the consumers
- See the update study about Alternative-Dispute-Resolution in the Air Passenger Rights Sector
Winter tires within Europe, in Iceland and NorwayIn most of the EU countries winter tires for cars are not mandatory, but there are exceptions... Before going on holidays, it could be useful to get an overview of the situation in each European country, in Iceland and Norway.