Do you buy your airline tickets or book foreign hotels online? Do you go abroad for your holidays? Do you buy things while you are there? Do you rent a car in another country? If you do and if you live and travel in the EU, Iceland or Norway, these tips could help.
The brochure is as print version available.
The European Consumer Centres Network (ECC-Net) published in collaboration with the Brazilian Consumer Organisation PROTESTE a brochure in English language. It contains travel tips for a safe journey, explains where and how to buy tickets and provides information regarding public transport, shopping, eating and drinking as well as emergency numbers.
This brochure provides you with information on air passenger rights - concerning booking, delayed and cancelled flights, lost luggage - and shows possibilities how you can assert these rights and where to look for support. Furthermore, you will find plenty of advice and helpful addresses, especially concerning German airlines.
A car accident is never a situation, which is easy to manage and let-alone when it occurs abroad. This guideline will help you through the necessary steps in case of an accident in another EU Member state.
If all attempts to resolve your complaint have failed, the European Small Claims Court could be your next stage. The intention of this guide is to provide information on how to make your claim through the European Small Claims Procedure.
Brochure of the ECC United Kingdom.
Every year thousands of consumers find themselves in dispute with EU companies over problems with purchases such as timeshares and discount holiday clubs (and the resale of both), transport (including air travel and car rental) and recreation and culture (including ‘sold-out ticket’ events). We’re here to help. Brochure of the ECC United Kingdom.
Shopping online has increased dramatically recently, with consumers now contacting traders all over the EU to make a wide variety of purchases at the most competitive prices. Like any transaction, internet shopping has risks.
The European Online Marketplace is a report prepared by the European Consumer Centres Network (ECC-Net). Established in the 27 EU Member States, Norway and Iceland, the centres are co-funded by the European Commission and a national consumer authority or NGO. They inform and assist consumers regarding their cross border purchases. The European Consumer Centre in the Netherlands has led this project in close cooperation with the Centres in Lithuania, Ireland and Sweden, who formed the working group for this project.
Various ADR schemes operate successfully in almost all of the Member States of the European Union. A new ADR scheme has recently been established in Cyprus for the out-of-court settlement of consumers' claims through arbitration.