Cookies Policy

1. What you should know about cookies

The Zentrum für Europäischen Verbraucherschutz e. V. (Centre for Consumer Protection in Europe – ZEV) takes the protection of your personal data very seriously. This non-profit organisation aims at protecting and promoting consumer rights in Europe. We use cookies exclusively in order to ensure the functioning of our website (session-cookies) and constantly improve its content (analytics tool: Matomo). Here, we also inform you about the use of third-party cookies.

With questions relating our use of cookies you can contact us: Bahnhofsplatz 3, 77694 Kehl, Germany, Tel.: +49 7851 991 48 0; Fax: +49 7851 991 48 11;  mail: info@cec-zev.eu. You can also contact our external data protection officer at: datenschutz@cec-zev.eu. His complete contact information you find in our privacy statement.

2. Session-cookies

Our website uses session-cookies. When you, for example, enter information in our online complaint form or log in to our complaint management system, these data are stored (on your computer) and sent to us. Without these cookies this would not work; they are automatically deleted when you leave our website. Since the processing of your complaint is not possible without this function, the legal basis for the data processing is Article 6(1)(b) GDPR.

3. Analytics tool: Matomo

We employ the Open-Source Software: Matomo (more information on Matomo you find here) to learn how consumers use our website. However, we only use this tool when you gave use your explicit consent beforehand by clicking on our cookies-banner on our website (real opt-in). Legal basis is, hence, Article 6(1)(a) GDPR.

Matomo analyses and evaluates your surfing behaviour. For example, it  informs us of the topics most frequently clicked on our website and the information material most frequently downloaded by consumers. We configured Matomo in a way that your data is kept anonymous (the IP address is shortened).

4. Disable our cookies

You can disable our cookies. To do so, click on the appropriate field. You will find it on our cookies-banner at the bottom of the screen each time you visit our website.

5. Third-party cookies

In addition, our website is linked to services of third parties, i.e. YouTube und Google-Maps. These companies also use cookies to collect personal data (IP address, surfing behaviour etc.). We are not to be held responsible for the information collected by these companies and how they protect your data. You can learn more about their cookies policies on their websites. You can disable third-party cookies in the settings of your browser.

a) YouTube

Our website uses plug-ins of the Website YouTube operated by Goolge. The website is operated by YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our websites providing for a YouTube plug-in, a connection with the servers of YouTube will be established. The YouTube server is informed, which websites you visit (for example with the help of your IP-address).

We use YouTube to provide you with an appealing presentation of our information. That constitutes a legitimate interest and is, hence, justified by Article 6(1)(f) GDPR.
Information on how YouTube processes your data is available at YouTube under: https://policies.google.com/privacy?hl=en


b)
Google-Maps

Via an API our website uses the service: google maps. Operator is the Google Inc., 1600 Amphitheatre Parkway, Montain View, CA 94043, USA.

To enable you to use google maps, it is necessary to store your IP address. Regularly, this information is forwarded to and stored on google servers in the USA. We cannot influence this data transfer.

We use YouTube to provide you with an appealing presentation of our information and to enable you to find locations in a simple way that are indicated on our website. That constitutes a legitimate interest and is, hence, justified by Article 6(1)(f) GDPR.


c) Social media plug-ins

We disabled in the default settings of our website social media plug-ins to share content through Facebook, Twitter and Google+.

This aims at preventing companies from accessing your data (IP address, surfing behaviour etc.). To ensure this, we use the freeware tool: c’t Shariff. In order to use these plug-ins you have to enable them first.

We are not to be held responsible for the information collected by these companies and how they protect your data. You can learn more about their cookies policies on their websites.