Changes since 2011

A comprehensive list of changes since January 1, 2011.

 

 

Phishing scam

Some consumers have received an e-mail (see photo) from supposedly EDF asking for their bank details to pay for their energy consumption. Do not answer to these e-mails and or do not click on the link!

Be especially careful if the e-mail address used to send the messages has nothing to do with EDF or if it is not written in proper French.In addition, EDF never would never ask for your bank details in a general e-mail.

Find further information about EDF energy on this website.

 

Good to know: GDF Suez changed his name!

The historical French gas provider changed his name: GDF Suez become Engie.

The French energy market for individuals was opened to competition on 1st July 2007. Consumers can now choose their energy provider.

Energy in France : practical information for consumers

How to apply for energy supply? How to end your contract ? How to make a complaint during the life of the contract or after?

 

The energy label for properties in France

Since 1st September 2006 in France, a diagnostic of energetic performance (Diagnostic de Performance Energétique, ”DPE”) must be done for every home (house or apartment) sale. Since 1st July 2007, this also applies to rentals.

Valid for 10 years, the DPE includes a climate label referring to emissions of greenhouse gas (note from A to G: letter G is the highest emission), and an energy label which refers to the energetic performance, i.e. the quality of the insulation depending on the energy consumption of the building (letter A corresponds to the energy efficient category and letter G to a heavy consumption of energy).

Since 1st January 2011, all residences (main residence or seasonal rentals) located in France must be advertised for a rental or a sale with details on the energetic performance of the building. A decree clarifies the conditions for advertising in newspapers, websites and real estate offices.

In online ads, the energetic category (letters A to G) must be “legible and in colors”.

There is no specific sanction for not indicating the DPE in a property advert. But it is advisable to do so in order to avoid the purchaser to ask for a cancellation of the sale or a reduction of the price.

In criminal law, a complaint for a misleading advert (art L121-2 of the French code of consumption) can be sanctioned and fined by the French Services for Competition Policy, Consumer affairs and Fraud Contraol (article L- 213-1: maximum of 2 years of imprisonment, fine up to 37.500€).