Exceptions to the right to withdrawal

Under certain conditions, the right to withdrawal does not apply to some products or services (ex. perishable items).                                                                                                           

Update: Feb. 2020

Products and services that do not have a right to withdrawal:

  • goods and services whose price depends on the fluctuations of the financial market,
  • custom-order or personalised items (ex. engraved jewelry, photo album),
  • goods that spoil or perish quickly,
  • sealed audio or visual recordings or software that has been unsealed after delivery,
  • newspapers, periodicals and magazines, except for subscription contracts,
  •  contracts concluded at public auctions                                      

No withdrawal right for travel reservations, plane tickets, car rentals…

  • Renting lodging for non-residential purposes, transporting goods, renting cars, catering or services related to leisure activities if the contract includes a specific date or period of execution (ex. trips, plane tickets, concerts…)                                       
  •  Sealed goods that cannot be returned for health or hygienic reasons once they have been opened by the consumer
  • Goods which by nature are indissociably mixed after their delivery (ex. fuel)
  • Alcoholic drinks whose price was determined when the sale contract was concluded, whose delivery cannot be completed within 30 days and whose value depends on the fluctuations of the market and cannot be controlled by the seller
  • Digital content that was not delivered in a tangible format, if the sale was executed with the express permission of the consumer, who understood they would lose their right of withdrawal (ex. downloads)
  • Emergency repairs and maintenance work done on a home, as requested by the consumer
  • No right of withdrawal applies to services which fulfilled the terms of their contracts and which were executed with the express agreement of the consumer
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