Advantages of commercial warranties

The duration of the legal guarantee is limited and it is not always easy to prove the existence of a defect.

Update : Nov 2015

 

Directive 1999/44/EC and the national transposition laws provide protection to consumers in cases of defects in or non-conformity of goods which they purchase. However, the duration of the legal guarantee is limited and it is not always easy to prove the existence of a defect. Commercial warranties therefore can have benefits for consumers. The ECC-Net, based on its case handling experience and the checks performed online and offline, is able to draw up a list of the main advantages of commercial warranties.

 

 

A commercial warranty can be beneficial if:

Its duration is longer than that of the legal guarantee.

  • Consumers do not have to prove the existence of a defect.
  • Consumers get a replacement item during repair.
  • The complaint procedures are smooth.
  • Consumers do not need to organise shipping of the defective items
  • It foresees a mechanism to ensure that a repairer comes to the consumer's home
  • All costs for analysing the item, repair or replacement are borne by the guarantor.
  • Direct replacement of the item with no attempt to repair
  • All issues are covered regardless of the case, including water damage, accidental breakage and oxidation.
  • Consumers can usually contact any representative of the producer or reseller (if it is a producer warranty) for application of the warranty,
  • It is usually an accessory to the item, and can be included in any re-sale.
  • It may offer a “cooling off” period. If the consumer is not satisfied with the product, bigger brands often offer a total refund or a voucher to the value of the purchase price.

Commercial warranties might also overlap with other insurance policies a consumer might have.

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