No more additional charge
Young consumers: be careful about surcharged customer service hotlines!
If you need to contact such a service, keep in mind that, since the 1st of June 2008 and the implementation of the "Chatel" Law for the development of competition, Internet service providers’ after-sale and technical assistance call hotlines must now be available at a set number at no additional charge.
In addition, the waiting time before being connected to the help desks can not be charged any longer. Only once the connection to the help desk agent is established, a charge can be applied.
