...in the banking and insurance sector
On May 22nd, 2006, in Maison de la Région Alsace (Strasbourg), about 130 people came from all over Europe, responding to the invitation made by the European Consumers Centre France and the European Consumer Centre Germany, both members of ECC-net.
Please find below: the preparatory works to the conference, the documents made available by the speakers during that day of conference and the synthesis made after the conference.
Before the conference :
Final version of the conference program
For non-specialists, a glossary of the vocabulary used during the conference has been made available to participants
During the conference :
To the question: « how is mediation in the banking and insurance sector organized in different European Member states? » , speakers from all over Europe described their respective mediation schemes in their presentations. For further information:
France : ADR in the French banking sector: Scope and expectations
Emmanuel CONSTANS (only available in French), Member of the Comity of banking mediation, President of the consultative comity of the financial sector (CCSF), France
Germany : The working method of the German insurance ombudsman
Horst HIORT (only available in German), Director, Versicherungsombudsmann e. V.
Sweden : One single ADR body and its financial services division
Mats ODENSTAD , Director of the chamber specialized in banking, insurances and real estate issues of the ARN, Sweden
Poland : Experience with ADR in the insurance sector
Marcin KAWIŃSKI , insurance ombudsman, Poland
Ireland : The role of the statutory financial services ombudsman in Ireland
Sophie HART , Senior Investigator, Irish Financial Services Ombudsman’s Bureau, Irlande
After the conference :
The synthesis made by Pr. Henri TEMPLE (only available in French), Attorney at law, Director of the Centre of consumption and market law, University of Montpellier, former President of the joint Commission of mediation in direct sales in Franc
And finally
Our synthesis of the whole day of conference
