Cookies Policy

1. What you should know about cookies

The Zentrum für Europäischen Verbraucherschutz e.V. (Centre for Consumer Protection in Europe – ZEV) takes the protection of your personal data seriously. This non-profit organisation aims at protecting and promoting consumer rights in Europe. We use cookies exclusively in order to ensure the functioning of our website (session-cookies) and constantly improve its content (analytics tool: Piwik). Here, we also inform you about the use of third-party cookies.

You can contact us in person with questions to cookies: Bahnhofsplatz 3, 77694 Kehl, Germany, Tel.: +49 7851 991 48 0; Fax: +49 7851 991 48 11. You can also contact our data protection officer at: datenschutz@cec-zev.eu.

2. Session-cookies

Our website uses session-cookies. When you, for example, enter information in our online complaint form or log in to our complaint management system, these data are stored (on your computer) and sent to us. Without these cookies this would not work; they are automatically deleted when you leave our website.

3. Analytics tool: Piwik

We employ the Piwik Open-Source Software (more information on Piwik hier) to learn how consumers use our website. Your surfing behaviour is analysed and evaluated by Piwik. For example, Piwik informs us of the topics most frequently clicked on and the information material most frequently downloaded by consumers. We configured Piwik in a way that your data is kept anonymous (IP address is shortened).

4. Disable our cookies

You can disable our cookies. To do so, click on the appropriate field. You will find it at the bottom of the screen each time you visit our website.

5. Third-party cookies

a) YouTube, Google-Maps etc.

In addition, our website is linked to services of third parties, e.g. YouTube und Google-Maps. These companies also use cookies to collect personal data (IP address, surfing behaviour etc.). We are not to be held responsible for the information collected by these companies and how they protect your data. You can learn more about their cookies policies on their websites. You can disable third-party cookies in the settings of your internet browser.

b) Social media plug-ins

We disabled in the default settings of our website social media plug-ins to share content through Facebook, Twitter and Google+. This aims at preventing companies from accessing your data (IP address, surfing behaviour etc.). In order to use these plug-ins you have to enable them first. In this case as well, we are not to be held responsible for the information collected by these companies and how they protect your data. You can learn more about their cookies policies on their websites.