Crossborder consumer complaints network for financial services
The European Commission launched on 1 February 2001 an out-of-court complaints network for financial services to help businesses and consumers resolve disputes in the Internal Market rapidly and efficiently by avoiding, where possible, lengthy and expensive legal action.
This network, called FIN-NET, has been designed particularly to facilitate the out-ofcourt resolution of consumer disputes when the service provider is established in an EU Member State other than that where the consumer lives.
Read the annual report 2008 of the mediator of the french federation of insurance companies (member of FIN-NET)
