The ECC-Net helps consumers specifically with cross-border disputes.
The Network was created in January 2005 by merging two previously existing networks: the European Consumer Centres or ’Euroguichets’, which provided information and assistance on cross-border issues; and the European Extra-Judicial Network or "EEJ-Net" which helped consumers to resolve their cross-border disputes through alternative dispute resolution schemes (ADRs) using mediators or arbitrators.
The aim of the European Consumer Centres is to provide consumers with a wide range of services, from providing information on their rights as consumers in Europe to giving advice and assistance with their crossborder cmplaints and the resolution of disputes.
For further information on the ECC Network, please refer to the website: http://ec.europa.eu/consumers/ecc/index_en.htm or to the brochure of the European Commission
