Pilots of the largest German Airline and associated firms go on strike starting Monday, February 22. It ran finally only one day.
To make sure that their flight is not affected, passengers should contact the airline services. Furthermore, passengers should check their e-mail to see if the airline sent any information (be sure to check the spam or junk email folder as well).
In certain cases they can even ask for a fixed monetary compensation.
The airline can deny the compensation in the case of extraordinary circumstances.
Strikes are considered extraordinary circumstances if the persons on strike are not the airlines own personnel.
If the airline sent correct information about the cancelled or delayed flight 24 hours in advance, the airline is not obligated to compensate the passenger.
Passengers who were not notified in advance should always go to the airlines desk and ask for a confirmation of the cancellation or delay and the reason for it.
As further proofs, they can ask for the names of other passengers or even take a picture of the departure display.
If the air carrier should not meet the demands of passengers, the European Consumer Centres Network (ECC Net) provides support. Consumers can contact the ECC-Network, which consists of 29 centres in Europe including Iceland and Norway. Consumers should turn to the European Consumer Centre in their home-country.
Here you will find the contact information of your centre in the network.
