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• Taxi drivers : a very regulated profession in France
  

October 2011

• After snow insurance, sun guarantee

September 2011

• Holiday rentals in France: Tips to avoid tricks on Internet

• Ski Resorts in Europe 2010/2011: Survey of about 20 countries(PDF)

  This survey has been realized by the European Consumer Centres Network (ECC-Net).

  The aim is to give an overview of the different offers relating to skiing across Europe and to support consumers when choosing the most suitable ski resort for their personal winter vacation.   

• Publication from ECC Malta: Common sense guide to buying timeshare and similar products (PDF)

  Find all your answers immediately.

• Strikes disrupting railway services in Germany

• You go on holiday? Pack your rights in your luggage! (PDF)
  

• Tourism in Europe : advice to prepare your journey in an EU-Member state, timeshare directive...
  

• Travelling by plane
  

• Long life to the SNCF discount card in France

• SNCF Mediator in France is now accessible for the public

• New discount card for families with three or more children: "carte famille nombreuse"

• Public transports in France: information and guaranteed service in case of strike
• Consumer case: cancelling a stay at a hotel: what applies 

• EU-UEFA leaflet : 10 tips to know before you go  (PDF)

Are you one of the 5 million fans travelling to EURO 2008 this summer?
Don’t get caught out if your flight is delayed, your match ticket is lost or you need medical cover abroad.

Know your Rights and Use your Rights!

EU CONSUMER HELPLINE :  00 800 6 7 8 9 10 11