Any loss or damage must be declared within 10 days
According to the French law of 8th december 2009 (loi n° 2009-1503 du 8 décembre 2009 relative à l’organisation et à la régulation des transports) there are three major points consumers should know:
• In case of a loss or damage, the assumption of responsibility falls on the moving company (and not the consumer as it was the case before).
• The latter can declare this loss or damage via registered mail within a period of 10 calendar days (instead of three before) after reception of the moved goods.
• The consumer will need to explain the damage and compensation asked, unless he has already detailed and motivated the damage directly on the delivery documents and the professional has approved the conditional acceptance.
The professional has to inform the consumer about this possibility to make a conditional acceptance. If he doesn’t, the consumer has not ten days but three months to complain and declare the damage.
May 2010
